Frequently Asked Questions

Glimsora Frequently Asked Questions

Account & Ordering

Do I need an account to place an order?
No, you can check out as a guest. However, creating a Glimsora account offers several benefits:

  Faster, streamlined checkout for future purchases.

  Easy access to your order history and real-time status updates.

  Exclusive notifications about new cleaning product releases and special promotions.

What if I forgot my password?
Simply click the "Forgot Password?" link on the login page. You will be guided through the steps to securely reset your password.

What if I entered the wrong email address during checkout?
Please contact our customer service team immediately to update your contact information. While we can correct your email, name, or address in our system, we cannot alter an order once it has been placed.
Important: Always ensure your shipping address is complete and accurate. Incomplete addresses may result in returned packages and the inability to fulfill your request.

Payment & Security

What currency are your charges in? Are there exchange rates?
All transactions are processed in US Dollars (USD). If your credit card uses a different currency, the final amount charged will be converted by your card issuer based on their prevailing exchange rate at the time of processing.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and PayPal. We do not accept personal checks, money orders, direct bank transfers, debit cards, or cash on delivery.

How secure is my online payment?
Your security is our priority. All credit card transactions occur on SSL-secured pages. Your payment information is encrypted and transmitted directly to our certified payment processor's network for authorization. We do not store your full credit card details on our servers.

Order Changes, Cancellations & Shipping

How do I change or cancel my order?
We reserve the right to accept or decline any order. If you need to cancel, please contact us immediately. A cancellation fee of $0.50 applies to all canceled orders, as our payment processor charges this fee irrespective of timing. Note: Orders already packaged or shipped cannot be canceled.

  Order Cancellation Window: You may cancel an order within 3 days of placing it, provided it has not been processed for shipping.

  Order Cancellation Processing Time: 5 days.

How do I set my shipping address?
Please enter all address information using the English alphabet and standard English punctuation. If your address contains non-English characters (e.g., "ç"), please use the closest English equivalent (e.g., "c").

Can I change my shipping address after ordering?
Shipping addresses cannot be modified once an order has been processed or shipped. We strongly recommend using a residential address rather than a business address to avoid potential customs delays.

When will my order arrive?
Delivery times depend on your selected shipping option and destination. You will receive a tracking number via email once your order ships (usually within 24 hours of dispatch). Please note that we are not responsible for delays caused by destination country customs.

How do I track my order?
A tracking link will be emailed to you as soon as your order is dispatched. You can use this link to monitor your package's journey.

Will I be charged customs and import taxes?
Product prices on our site are shown in USD and do not include import duties, taxes, or customs fees. These charges are the responsibility of the recipient and are determined by your local customs authority upon arrival. We cannot cover these fees and are not liable for related delivery delays.

Discounts & Promotions

Can I use multiple discount codes on one order?
Unless specifically stated otherwise, only one promotion or discount code can be applied per order. Codes cannot be combined with other ongoing sales or promotions.

Returns, Refunds & Exchanges

Please refer to our full Returns & Refund Policy for comprehensive details. Below are key highlights:

How do I return an item?
If you are not satisfied with your purchase, you may initiate a return within 90 days of receipt. Contact our customer service with your order number and reason for return. If approved, we will provide return instructions. All items must be in original, unused condition with packaging intact.

What if I receive a defective, incorrect, or damaged item?
Please contact us promptly. Please include your order number and clear photos showing the issue (e.g., damage, defect). We will resolve the matter promptly, often by sending a replacement without requiring the original item's return.

How long does the returns process take?
Return processing may take up to 14 business days after we receive your returned package. We will notify you via email once processing is complete.

When will I receive my refund?
Refunds are issued to the original payment method. For credit/debit cards, refunds are typically sent to your bank within 7-10 business days of us receiving the return. The time for the credit to appear on your statement depends on your bank's processing times. Please contact your card issuer if you have questions about the posting timeline.

What if my order is missing an item?
If any items are missing from your shipment, please contact us right away with your order details so we can investigate and resolve the issue.

Order Processing & Shipping Details

When will my order be processed and shipped?
All orders are fulfilled from our central warehouse. We process orders Monday through Friday.

  Processing Time: Within 3 business days of order placement.

  Shipping: Orders are typically dispatched the business day after processing is complete. We do not ship on weekends or holidays. During peak seasons or sales, additional processing time may be required. If you do not receive shipping confirmation within 5 business days of payment, please contact us.