Privacy Policy

Our Commitment to Your Privacy

Glimsora ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and processing of your information when you engage with our brand, primarily through our range of cleaning products and related services.

Understanding Personal Data

Personal Data refers to any information that relates to an identified or identifiable individual. This includes data that, on its own or when combined with other information, can identify you. Data that has been permanently anonymized or aggregated, removing all potential for identification, is not considered Personal Data.

Our Commitment to Safety and Security

We are dedicated to upholding the principles of lawfulness, fairness, and transparency. We collect and process only the minimal amount of data necessary for specific, limited purposes and implement robust technical and organizational measures to protect it. To ensure a secure environment for all users, we utilize Personal Data to verify accounts, monitor user activity, prevent fraud, and investigate suspicious behavior or violations of our terms. These activities support our legitimate interest in maintaining the integrity and safety of our services.

Information We Collect and Its Purpose

1. Information You Provide Directly
We collect the information you choose to give us when interacting with Glimsora. This includes when you create an account, place an order for our cleaning products, contact customer support, participate in a survey, or use interactive features like live chat. This data encompasses:

Account and Contact Details: Such as your name, email address, shipping/billing address, and phone number.

  Transaction Information: Payment details (e.g., credit/debit card number, expiration date) and purchase history related to our products.

  Communications: The content of your inquiries, feedback, or survey responses.

2. Information Collected Automatically
When you browse our website or use our app, we automatically gather certain technical and usage data from your device. This helps us optimize your experience with our cleaning solutions and digital platforms. This information may include:

  Device Information: Your device type, operating system, unique device identifiers, and browser type.

  Usage Data: Details of your interactions with our services (pages visited, features used, time spent).

  Location Data: Approximate location information derived from your IP address or, with your consent, GPS data, to help us provide relevant services and improve product recommendations.

Diagnostic Information: Data collected for troubleshooting and service improvement.

How We Utilize Your Information

We use your Personal Data to deliver, enhance, and innovate our cleaning products and services, to communicate with you effectively, and to protect our community.

1. Service Provision and Development
Your data enables us to process your orders, deliver our cleaning products, provide customer support, and conduct essential business operations like data analysis, research, and auditing. This processing is fundamental to our contract with you and our legitimate business interests. If you participate in a promotional event (e.g., a contest), we use your provided information to administer that program.

2. Communications

  Service Messages: We may send you transactional or administrative communications regarding your account, orders, or updates to our policies.

  Marketing Communications: With your explicit prior consent, we may send you promotional materials about new cleaning products, offers, or services from Glimsora. You can opt-out of marketing emails at any time by contacting us or using the unsubscribe link provided.

  Personalization: Subject to your consent, we may use your data to tailor your experience, such as showing you relevant cleaning product recommendations on our site or measuring the effectiveness of our advertising campaigns.

Important Note: For any processing activity that requires your consent, you retain the right to withdraw that consent at any time by contacting us.

About Cookies and Similar Technologies

Cookies are small text files stored on your browser. They, along with similar technologies like local storage, help websites remember information about your visit. We refer to these collectively as "cookies."

We employ cookies to ensure the proper functioning, security, and improvement of our services. They help us remember your preferences, understand how you use our site to enhance its design, and provide a safer browsing experience. The specific cookies used may differ across our various web pages and services.

Sharing of Personal Data

We collaborate with trusted strategic partners (such as payment processors, logistics providers, and analytics services) who assist us in operating our business, fulfilling orders for cleaning products, and serving our customers. We share only the necessary Personal Data with them strictly to facilitate these services. We do not sell your Personal Data to third parties for their independent marketing purposes without your explicit consent.

Data Disclosure, Transfer, and Processing

1. Legal Compliance
We may disclose your Personal Data if required to do so by law, legal process, litigation, or requests from public or governmental authorities within or outside your country of residence. For residents of the European Economic Area (EEA), our processing of your Personal Data is justified under the General Data Protection Regulation (GDPR), including when based on your consent (Article 6(1) GDPR) or to fulfill legal obligations.

2. Business Transactions
In the context of a corporate event such as a merger, acquisition, reorganization, bankruptcy, or sale of assets, your Personal Data may be transferred as part of the business assets, subject to confidentiality commitments.

3. Protection of Rights
We may also disclose information if we believe, in good faith, that disclosure is necessary to protect our rights, enforce our terms and conditions, investigate fraud, or protect the safety of our users, personnel, or the public.

Your Privacy Rights

You have certain rights regarding your Personal Data. We take reasonable steps to allow you to access, correct, amend, delete, or limit the use of your information. These rights may include:

  The right to access and receive a copy of your Personal Data.

  The right to rectify inaccurate or incomplete data.

  The right to request deletion of your data.

  The right to restrict or object to our processing of your data.

  The right to data portability.

  The right to lodge a complaint with a supervisory authority.

To protect your privacy and security, we may need to verify your identity before responding to your request. There are certain legal exceptions where we may be unable to fulfill a full request. Please contact us to exercise any of these rights. We endeavor to respond to all legitimate requests within 30 days.

Links to Third-Party Services

Our website or communications may contain links to third-party sites, such as social media platforms or payment gateways. This Privacy Policy does not apply to those external sites. We are not responsible for their privacy practices or content. We encourage you to review the privacy policy of any third-party site you visit.

Data Security and Retention

We implement appropriate technical, administrative, and physical safeguards designed to protect your Personal Data from unauthorized access, alteration, disclosure, or destruction. We retain your Personal Data only for as long as necessary to fulfill the purposes described in this policy, or as required by law.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The "last updated" date at the top will indicate the latest revision. Your continued use of our services after any update constitutes your acceptance of the revised policy. If you do not agree with the changes, you should discontinue using our services and may contact us regarding your account.